CONTACT LIGHTLORE

Questions deserve a clear answer.

Ask about an order, delivery, a damaged piece or something you are considering. Tell us what happened and we will reply by email.

BEFORE YOU WRITE

01

Order and delivery

After dispatch, delivery typically takes approximately seven business days. Include your order number if you are asking about an existing order.

02

Arrived damaged

Send your order number and clear photos of the piece, packaging and shipping box. We will arrange a free replacement or a full refund.

03

Custom work

For a new commission, the dedicated custom form helps us understand the person, memory, colors and budget behind the piece.

Begin a custom request →

SEND A MESSAGE

For damage claims, we will reply with instructions for sending photos. This form does not accept attachments.